So I’ve just stumbled onto this thread and read through it, and just...wow. Do they still behave like this? I have a mastery trem and a staytrem bridge on one of my guitars, and now I’m very glad I don’t use the trem nearly enough to have anything wear or break. This sounds like absolute bullshit. Like, Apple Genius Bar levels of bullshit.
Customer: “ Hey, I’ve lost or broken this presumably relatively inexpensive part that is integral to the operation of your product. May I please purchase another one so that I may continue to use your product which I enjoy and have invested in?”
Mastery: Well, we recommend you don’t remove the arm, but in our benevolence we’ll sell you one this time.
Customer: awesome, thanks very much. So if the saddles or arm were to break again I can get them repaired or replaced, right?
Mastery: Maybe...that’s not normally something we do.
Customer: that seems unreasonable.
Mastery: HOW DARE YOU QUESTION US AND TAKE ADVANTAGE OF OUR GENEROSITY?! THOU ART BANNED!
I mean at least the Genius Bar is more straightforward in their fuckery.
Customer: Hi, my iPad isn’t turning on, can you fix it?
Genius Bar: well, that’ll be about 12-1500 in parts plus 100 in labor. You should just buy a newer unit.
Afterwards if you open it up you’ll discover it was something as simple as one loose cable that just needs to be re seated.
As a person who worked in electronics customer service at your favorite mart for a while I really want to empathize with these customer service people, but I can’t. It’s a shit job, believe me. I could only handle it for half a year or so. But this kind of behavior I would say is outright unacceptable.
If it were some policy that they had no control over I would expect that to be explained and I would somewhat understand. But it seems from reading this thread that it’s up to whatever customer service rep you get in the end. Which tells me they’re being outright malicious in their fuckery.
We need a Louis Rossmann equivalent for the guitar world to call attention to these kinds of things and generate outrage until it stops.
Fuck these people. Fuck them all to death. With the very tremolo arm they wouldn’t sell you.
Sorry about the rant, this kinda stuff really grinds my gears